Onboarding Kit

The Foxo Onboarding Kit is your one-stop destination for a seamless onboarding experience and continuous upskilling for Foxo Champions. 

For Champions only For Everyone
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Welcome, Foxo Champion. 🎉 Great to have you on board.

Our top priority is to make sure you have an amazing experience with our product and team not only on day 1 but throughout your entire Foxo journey. That's why we've put together this kit of resources including tutorials, setup guides, project templates, and more, to give you a framework and clear path for success from your initial week to ongoing mastery. 

  • 👉 Start Here

  • 🚀 Foxo Features

  • ✅ Foxo Compared

  • 🎉 Registration

  • 🦊 Foxo Brand Kit

  • 🎢 Product Roadmap

What is Foxo? 

Foxo is a cloud-based, secure clinical collaboration platform that enables and optimises cross-border clinical workflows.

Watch video Brochure

Foxo Features

Foxo has been co-designed by doctors, product specialists and our customers to enable seamless clinical workflows. Foxo consists of a powerful feature set that goes far beyond foundational features of a communication tool.

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Foxo Compared 

As a purpose-built platform for healthcare, Foxo ticks all the boxes for compliant clinical communication and has been proven to improve patient-centered communication and collaboration.

PDF

New User Registration

Here, you'll find tailored guides designed for sharing with your team members to facilitate their registration process. Ensure you share only the guide that matches your chosen method for onboarding users, either through Active Directory setup or Self-Registration.

Active Directory (AD) Onboarding Self-Registration

Foxo Brand Kit

Access to Foxo's brand kit consisting of logo and icons to use for launch campaign and collateral.

Access here

Foxo Product Roadmap

Discover Foxo's upcoming features and enhancements, detailing new capabilities and improvements on our Product Release Roadmap.

Product Roadmap

The Foxo Onboarding Journey

The duration and structure of the Foxo Onboarding Journey may vary to meet specific organisational needs, custmomised and co-designed collaboratively with your team. Here's a snapshot of what to expect. 

 

🛫 PLAN

Discovery Call◾
Onboarding Plan◾

Goals & Metrics◾
Pulse Check Survey◾

 

 

⛏️ SETUP

◾Kick-Off Workshop
◾Workflows & Use Cases
◾Core Setup
◾Onboarding of Champions

🚀 LAUNCH

Training of Champions◾
Launch Strategy & Campaign◾
Readiness Assessment◾

📢GO-LIVE

◾Registrations / AD Setup
◾Onboarding Webinar / Training
◾Remote or On-site Assistance

✅HYPERCARE

Regular Check-ins◾
High Priority Issues Identified and Resolved◾
Pulse Check Survey ◾

➡️OPTIMISE

ongoing

◾Further Support Options
◾Measurement and Analysis of the Change
◾Expansion of Use Cases

Onboarding Docs & Templates

Onboarding Docs

Welcome Kit

Onboarding overview, change management tips, goals & metrics, and next steps for success

Download
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Onboarding Docs

Change Canvas

Tool to fill in to guide your change management strategy and ensure a smooth transition.

Download
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Onboarding Docs

Launch Comms

Template with suggestions and examples for an effective launch communication

Download
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Foxo Connect Setup Guides

Admin Setup Guide

Patient Connect 

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Step-by-step guide for Team Administrators on how to enable and launch that Patient Chat module. 

Download
Admin Setup Guide

Referrer Connect 

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Step-by-step guide for Team Administrators on how to enable and launch the Referrer Chat module. 

Download

IT Setup Guides 

IT Guide

PWA Installation

Install PWAs on Windows 10 or 11 for Foxo's PWA to auto-start at login. These are only suggestions.

Access here
IT Guide

Active Directory

Azure AD Setup Guide for seamless new user onboarding to Foxo with SSO and User Provisioning.

Access here
IT Guide

MS Teams

Get the Foxo App running for MS Teams: Download the Zip and access our help article here. 

Download

User Guides, Tutorials & More

(Feel free to share with all of your staff ) 

Onboarding Kit (for all Foxo users)

This Onboarding Kit is designed for all members of your organisation. It includes video tutorials, user guides, and more. Feel free to share prior, during or after Go-Live. 

Access Here
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Foxo Help

Live Support

Foxo Help

For live support, Foxo users can send a Foxo message to Foxo Help or email our dedicated support line at help@foxo.com.

Send Message
Knowledge Base

Help Hub

Comprehensive Knowledge Base with a variety of searchable help articles, interactive images and helpful tips to empower Foxo users. 

Go to Help Hub

Do you have Foxo User Guides?

For generic How-To’s please visit the Foxo Help Hub. We’re happy to support with the creation of step-by-step guides that can be branded and tailored to your Organisation. Please note that there is a cost involved. 

Can I request a new Feature?

Yes, absolutely. And we strongly encourage you to do so. Open your Foxo, go to your Settings and Profile > Feedback > Feature Request

Where can I log an Issue?

Again, go to your Settings & Profiles > Feedback > Select “Issues & Bugs”