Product Release Roadmap

Organisation Auto-Selected When Sending a Message or Case 🚀

• When sending a new Message or Case, the user’s Organisation is now automatically pre-selected.
• This streamlines the workflow and reduces the chance of errors during communication.

 

New Comple Case Workflow + Completed Case Filter 🆕

• A new action now allows users to mark a Case as "Complete".
• Once marked complete, the Case creator is notified, and the Case status is updated to Completed.
• Cases marked as complete will appear under the new Completed filter, making it easier for the creator (and claimers or other team members) to track and review completed Cases. 
• Both the Case creator and any team member with access can then close a Case or reopen it at any time.
• If a Case is not closed, it will auto-close after 7 days.
• Note: For workflows where claiming and completion isn't required, Cases can simply be closed instead.
  
  

Patient & Referrer Connect Improvements

• Automated After-Hours Banner 🆕
  Under Team Availability, Team admins can now set up business hours and an automatic banner to display when contacted outside of business hours,  improving expectations and experience for patients and referrers contacting teams.
• Hide Team Member Last Name from Guest Users 🆕
  To support privacy of the team, only the first name of team members can be made visible to guest users in Patient or Referrer Connect.
  
  

React to Messages 🆕

• Team members can now react to messages with emoji responses.
• This adds a quick, simple way to acknowledge or respond to messages without additional text.
  
  

Emojis and GIF Enhancements 🚀

Improved emoji and GIF support for a more expressive and engaging communication experience in Foxo Chat.

 

Powerlist & Case List: Multi-Filter Selection 🚀

• Users can now select multiple filters at once in the Powerlist and Case list, allowing more powerful and flexible search and sorting.
• Once selected, filters will remain active until manually cleared. 

Tooltips for Actions 🆕

Helpful tooltips now appear when hovering over certain actions in Messages, Team & Case chat.

Longer Sound Notifications for Calling 🚀

Call alerts now play a longer sound, ensuring incoming calls are more noticeable.

Wording Updates: Settings & Patient Search 🚀

Minor updates to wording in Settings and Patient Search to make labels and navigation more intuitive.

Bug Fixes & Performance Improvements 🐛

Referrer Connect Enhancements 🚀

• The Close Chat button has been removed from referrers to prevent Cases from being prematurely closed.
• Start New Chat button is now less prominent when there are active chats reducing the chance of duplication.
• New Template Patient Identifier: ‘Upload Image’
• Case Category (if applicable) is now included in missed Case email/SMS notifications for easier tracking.

 

Patient Connect Enhancements 🚀

• Start New Chat button is now less prominent when there are active chats reducing the chance of duplication.
• New Template Patient Identifier: ‘Upload Image'
• Case Category (if applicable) is now included in missed Case email/SMS notifications for easier tracking.

Mark as Unread 🆕

• Messages, Cases, Threads in Team Chat etc can now be marked as unread to revisit later. 

 

Retract Cases Sent to Incorrect Recipients 🆕

• It is now possible to retract Cases sent to the wrong Team or individual.
• When a Case is retracted, the removed recipient will see a “Case no longer available” message if they attempt to access it.
• The Case creator will be notified with a visual indicator, allowing them to reassign the Case to the correct recipient, reducing misdirected communication and improving case management.

 

Rewording of Cases Menu Filter 🚀

• 'Filter Cases' has been reworded to 'Search Cases'.

 

Improved User Offboarding 🚀

• When removing a member from an Organisation, they will automatically be removed from all related Teams.
• The account of the offboarded user will be deactivated.

 

Organisation & Team Settings Enhancements🚀

• Wording and user interface of the Organisation and Team Settings have been enhanced for greater clarity.
• Team Suggestions for New Users: Teams can now be suggested to new users during the onboarding process, making it easier for them to get started.

Outbound Patient Connect (API) 🆕🟢

A new API feature has been introduced to enable outbound patient communication using the Patient Connect workflow.  

Hide Activity Log in Team Chat 🚀🟢

A toggle has been added to allow activity logs in the Team Chat to be hidden or shown. This offers the flexibility to focus on specific Case-related conversations, improving team collaboration.

Powerlist Enhancements 🚀🟢

• Subject / Case category and Case Claimer have now been added as separate columns in the Powerlist.
• A hide icon is now available for each column. Clicking the icon will hide that column from view, with a reset button to restore the default settings.
• Patient column has been updated:  
  • For internal cases, the patient’s name is pulled from the Patient Card.
  • For Connect cases, the patient’s name is pulled from the patient identifier.

 

Simplified Case Closure Workflow 🚀🟢

• The "pending close" state has been removed from the Case workflow. Once a Case is closed by a team member, it is now fully closed.
• Additionally, it is now possible to reopen fully closed Cases by team members of the receiving Team or Case creators (this does not apply to Connect Cases).

 

Team Chat Read Receipts 🚀🟢

For chats with more than five team members, an option to expand the list with e.g. "+35 more" will appear, improving readability in larger chats.

Download files on device browser & mobile app 🚀🟢

Users and guest users (Patients, & Referrers) can now download PDF files, images, and other file types directly from the device browser or mobile app.

Global Search Improvements 🚀🟢

 

Submit & Share a Case to an Individual User 🆕🟢: You can now submit and share a case directly with an individual user, instead of just sharing with a team. This feature enhances collaboration by allowing more targeted, one-on-one communication, streamlining Case management.

Optimised Onboarding Workflow 🚀🟢: New non-Active Directory (AD) registrations will be guided to join or create an Organisation and set up Teams right from the start, streamlining the onboarding process and helping new users get up and running faster.

MS Teams App for US Region 🆕🟢: The MS Teams app is now available for users in the US region. 

Date Range Selector for Case Metrics🚀🟢: Team admins can now download case metrics with the option to select a date range, providing more control over Case reporting.

Patient Connect Upgrade 🚀🟢

Patient Name Identifier: The patient name identifier now captures both the first and last name, with an option to allow or restrict pre-fill from login.

Patient Case Metrics: The captured patient name is now available in the Patient Case Metrics as two separate columns for better clarity and reporting.

Closed Note Log Removal: The closed note log has been removed from the patient view to streamline the user experience.

Reply to Case Line in Team Chat: Replying directly to a case line item in thje Team chat is now supported, improving communication efficiency.

Feedback Link Removed: The feedback link has been removed from the patient module to ensure Foxo doesn't receive direct queries or data from patients.

Other Fixes & Improvements 🐛 

Case Powerlist 🆕🟢

Introducing a dynamic worklist for rapid task flow management and communication orchestration. 

Powerlist allows team members to:

• Quickly triage and manage cases with a clear, organised and intuitive dashboard-style layout. 
• Sort and filter Cases using various column values such as priority, status, received date, and creator label
• Access essential information at a glance, enhancing decision-making.
• Foxo's media-rich Team Chat and Activity Log have been moved to the right-hand side of the Powerlist allowing you to communicate in real-time and in context. 
• Integrate seamlessly with your clinical systems, including MS Teams

If enabled for the Organisation by Foxo, the new interface can be switched on and off via a simple toggle under the Team Settings. 

 

Patient Connect Upgrade 🚀🟢

Closed Cases Access Control: Team administrators can now restrict patient access to the Closed Cases tab, ensuring privacy and confidentiality. This option can be managed under the Team settings, allowing for greater control over patient interactions. 

Enhanced Reporting: You can now generate reports based on unique patient names through the Case Metrics feature in Team settings. This enhancement provides valuable insights into patient interactions and case management.

Updated Login Workflow: Logged-in users can now update their personal names while ensuring that the patient's name (captured in the case identifier) remains unchanged. This update streamlines the user experience while maintaining data integrity. 

Tailored Automatic Responses: Automatic responses can now be customised for the different Case categories, enhancing communication and ensuring relevant information is provided to patients. 

 

Referrer Connect:  🚀🟢

Team administrators can now set up Case Categories, allowing external users (guests) to select from pre-configured categories in the subject drop-down when creating a new Case, rather than typing a subject manually. Categories can also be assigned priorities (red, yellow, blue) determining how the Case is displayed in the Case list. 

Tailored Automatic Responses: Automatic responses can now be customised for the different Case categories, enhancing communication and ensuring relevant information is provided to guest users. 

 

US Infrastructure + Localisation 🆕🟢

Foxo is now fully available for the US market.

 

Member Activity Reporting  🆕🟢

You can now download detailed metrics on your organisation's members. The report includes information on all members, such as their last login, monthly and weekly user activity, and the teams they belong to.

Patient Connect: Subject Drop-down + priority🚦
Team administrators can now set up Case Categories, allowing external users (guests) to select from pre-configured categories in the subject drop-down when creating a new Case, rather than typing a subject manually. Categories can also be assigned priorities (red, yellow, blue) determining how the Case is displayed in the Case list. 

 

Referrer Connect: Case Identifier 🔍
Case identifiers are now also available for Referrer Connect. These identifiers can serve as a method to verify the referrer's or guest user's identity before proceeding with the conversation. This enhancement provides more robust identification options for external cases, improving accuracy and efficiency.

 

Patient & Referrer Connect: Calling on Mobile Browsers 📞
Guest users (e.g. patients and referrers) can now receive and join voice and video calls, improving communication with the team handling their Case.

Device Calling 🆕
Enables the Foxo calling feature directly within the Foxo mobile app. Foxo mobile app users can join and initiate a call from the app. 

Improved SSO Login Workflow 🚀
Foxo automatically detects if a user’s email matches the AD/SSO domain at login, directing them to the organisation’s SSO login link.

 

Patient Connect: Case Identifier Improvements 🔍
These enhancements provide more robust identification options for patient cases, improving accuracy and efficiency.

 

Patient Connect Auto Response 📧
The character limit for auto responses has been removed, allowing for unlimited text. This change provides greater flexibility in crafting detailed automatic responses.

 

User Search by Profession 🕵️
Allows users to search by profession, in addition to the previously available "Specialty" search.

 

AHPRA Number Flexibility 🔄
The same AHPRA can now be used for a second account. For security, an email confirmation will be sent to the email address associated with the first account.