Platform Release Notes

Version #31112a161. How do I check my version?

Automated Response for Guest Chat ✏️

Teams can now choose to send an automated response to guest users with a custom message that can be configured in the Team's settings. The automated message will be sent with a 3 second delay. 

User Offboarding 👥

When offboarding users from the Organisation, Administrators can now choose to offboard users from all Teams they are a member of. 

Guest Chat Landing Page

The Guest Chat landing page has now two entry points to:

1. Open existing Cases
2. Start a new Chat

Case Print 📝

When printing / downloading a Case as a PDF, initial Case images can now be included in the PDF print. 

Improvement to performance and bug fixes 🐛

Version #ae928cea5. How do I check my version?

Case Print 📝

• Case Creators and Team Members can now print a Case under the Case option menu. 
• Cases with Patient Cards attached will have the option to include patient details (notes, media, activities) from the attached Patient Card.  
  

*Only available on web and for full Foxo users (guest user excluded).

Pending User Requests 👥

The People tab for Teams and Organisations will have an unread count for pending user request. Visible only for Admins. 

Missed Activity Emails ✉️

Missed activity email will be sent after 24 hours (previously 48 hours). 

Total Unread Counts 🔴

Total unread counts will be displayed above and below the fold and display a cantered floating count item of the total hidden.

Improvement to performance and bug fixes 🐛

Version #56740fb27. How do I check my version?

Improvements to Web Calling 💻

• Update your video and audio device settings from the call window

Case Calling: 📞

• If enabled for your Organisation, all open cases can run calls
• Guest cases can also run calls too. These calls can only be initiated by the Case Creator

Message Timestamps 📅

• Timestamps can be clicked to reveal the date

Version #baaabd3b8. How do I check my version?

Granular Notification Control 🔔

You have now full control over what notifications you'd like to receive (Messages, Patients, Cases, Team) along with associated sounds. Notifications can be managed from your profile settings (for Messages, Patients and your created Cases) and under the Team settings for incoming Cases and Team Chat. 

Reply feature 🔙

You can now reply to a Message (single & group) or Team chat. Hover over the Message, press the reply arrow and start typing. 

Video & Voice Calling (Enterprise feature) 📽️

We're also launching voice, video, and screen sharing. This powerful feature allows you to you engage anyone across the Foxo network with just 1 click. To enable this Enterprise feature, please contact Foxo Help in Foxo or your Account Manager. 

Foxo Teams UI - Mobile App  📱

Teams UI on mobile devices has been refactored to mimic Web. Some of the changes include: 

• Team Name is available with avatar on top
• Team Chat, Cases, People, Files available as main tabs on Teams header
• Team Preferences and Settings are accessed via Options menu.

Global Search 🔍

Result returns for Users, Teams and Organisations will have a timestamp for improved sorting. 

Chat Thread UI 👉

'Files manager' and 'Request response' feature have been moved from the chat (three dots) to the Options menu.

Zed Technologies integration with Foxo’s Guest Chat 🚀

The integration delivers direct communication between Referrers and Diagnostic Imaging Providers.

Improvement to performance and bug fixes 🐛

Version #e0125dabf. How do I check my version?

Improvements to Guest Chat UX🚀

• Existing Cases can now easily be accessed from new Case modal via "View my open Cases"
• "New Case" button is now available in top right corner
• Subject label is now visible within the Case instance

Missed Activity Email for Guest User Notifications 📩

• First email with all missed activity is sent after 5 mins
• If activity remains unread, second email is sent after 1 hour
• If activity remains unread, an email is sent after every 8 hours until 48 hour window is reached

Sound Changes for Foxo Notifications (mobile app)🔔

Users can choose from none, short or long sounds (28 secs) to ensure notifications are prominent

''Find your APHRA number'' link available for smoother registration process 👍

Improvement to performance and bug fixes 🐛

Version #d597b565f. How do I check my version?

Team & Case UI redesign 🚀

• The Case list is now available at all times in the list panel on the left-hand side (Team details are collapsed by default).
• The Team Settings have been moved to the Options menu (accessible via three dots in the top right corner).
• The Team Chat will be highlighted with a green bar.
• If a Case has a Patient Card attached, a patient label (with patient name) will be displayed on the Case preview. 
• The Patient Card for unclaimed Cases will be minimised to one-line card on the right hand-side by default to prevent distraction from the main conversation. 

Global Search 🔍

• Results are now sorted by date by default and you can also choose to sort based on relevancy.
• Additionally, there's a date filter available. 

Case Workflows ➕

• Any user with access to a Case can now claim claimed Cases (even if the Case was claimed by a member of another Team).
• Any user with access to a Case can share a Case with other Team/s without having to claim the Case (only shareable with Teams from the same Organisation that the Case creator has shared the Case with).
• Any user who has access to a Case can remove Teams attached to the Case without having to claim the Case. 

Case @Mention 📢

@mention is now available in the Case Chat (only users who have access to the Case can be @mentioned). 

Team Availability ⌛

Team admins can now add the Team's availability in the Team's Settings. This can be used for operating hours etc. Availability will be displayed on the Teams' Preview, Teams' Page, Teams' Picker and in Guest Chat. 

Guest Chat 👍

• Media upload will be triggered on single click.
• Thumbs up is now available for Guest.

Improved Toast Styles 🔔

• Any Toast with priority (Cases, Patient Card Handover/Referral) will be displayed in the same color (i.e. Urgent Case in red > Toast will be displayed in red)
  

Patient Identifier in a Patient Card can be copied on click 🖱️

Disabling MFA will require OTP or one of the recovery codes ⚠️

Improvement to performance and bug fixes 🐛

Version #566c6577b. How do I check my version?

• Change of Case notifications for Case creators to avoid too many interruptions⚠️ Case creators will now only be notified of the most important activities related to their Case. If the Case:
  • is abandoned
  • requested to close
  • receives new messages, media or other files.
• A link to the Release Notes will be available above the ''Apply Update'' button 📢
• Improvement to Organisation and Teams suggestion order (alphabetical + recent first, i.e. when creating a Case) 🚀
• Guest Cases will be of Urgent priority by default🔴
• Change of email and SMS escalation times for missed and unactioned Patient Cards and Cases:
  • Urgent: from 30 mins to 5 mins
  • High: from 4 hours to 10 mins
• Naming of group chats: the first names of group chat members will be used to name the chat by default 👈
• Improvements to performance and bugs🐛

Version #214be432. How do I check my version?

• Guest chat creation UI is refactored 👨‍💻
• Pending close Cases will be auto-closed after 14 days 📪
• Private Chat can be filtered using keywords like 'Me', 'Private', 'Notes' 💬
• Organisation and Team Settings page will now check for any unsaved changes ✅
• 'Time to claim' column is available in Team CSV export ⏰
• Improvements to performance and bugs 🐛

Version #214be432. How do I check my version?

• Guest chat creation UI is refactored 👨‍💻
• Pending close Cases will be auto-closed after 14 days 📪
• Private Chat can be filtered using keywords like 'Me', 'Private', 'Notes' 💬
• Organisation and Team Settings page will now check for any unsaved changes ✅
• 'Time to claim' column is available in Team CSV export ⏰
• Improvements to performance and bugs 🐛

Version #ec550fb2

• Guest Chat is now available 🎉
• The People list under Teams can be sorted based on Online status ✅
• Organisation and Teams have previews: when clicking on an Org or Team link 👁️‍🗨️
• MFA can be set using phone outside of Australia 🗺️
• Direct Registration is now supported on mobile devices 📲
• Improvement on Team pickers 
• Improvement on picker modals
• Improvements to performance and bugs 🐛

Version #e1e04401. How do I check my version?

• All your cases in one place! See "Cases" in your side menu 👈
• Need to nudge someone in a Case? "Request a response" from within one of your Cases 📢
• Use @all or @online in any chat thread 🔔
• Improvement to data flow from the Karisma Integration 💽
• Minor improvements to performance and bugs 🐛

Version #ff69e418

• You can now pause your notifications via custom date and time intervals
• Improved method of displaying emojis (very important stuff 😆)
• Images are now included in PDF when printing from Patient Cards or Cases
• Improved how we display timestamps against Messages
• Improved Karisma integration
• Performance and minor bugs

Version #fce0d557

• Improved Case interface with Patient Card available in the same view
• Edit your status to online, away, busy, or insert your own custom text
• Easily distribute your Cases to multiple Teams
• ‘Take Action’ prompt for streamlined Case management
• Improved search in Case lists with date added
• Resolved the “No Connection Error” bar
• Enhanced performance with improved load times