Frequently Asked Questions

What is Foxo?

FoxoTM is a secure, real-time messaging and collaboration platform for health professionals. Using Foxo, medical professionals, nurses, allied health staff and administrative teams can connect, communicate and collaborate in a secure, encrypted environment, maintaining patient privacy whilst reducing medical errors related to miscommunication. 

Foxo is also a network of health professionals.  Searching the Foxo network and connecting with other users is simple and means you keep details like your phone number and email private when communicating with other health professionals. Our powerful search allows you to connect with users not only within your own organisation but within other institutions. Say goodbye to communication silos forever.


How is Foxo used?

Foxo provides a powerful real-time communication solution for clinical and professional communication.

Foxo can be accessed by both mobile (Android and iOS) and desktop communication meaning communication can be streamlined to whatever the clinical situation dictates.

Some Foxo members are using it as an internal communication solution within their practice or department as a replacement to email, WhatsApp or Microsoft Teams. Single and group chat threads can be created for different clinical and administrative teams.

Clinical imaging sharing is easy with Foxo. Whether it’s for teaching or for clinical purposes, images can be shared with one or multiple users using Foxo’s powerful workflows. Images are stored on secure, encrypted servers and not on your device.

Foxo also has powerful workflows designed specifically for health professionals. Jump on board and create a new patient note using our “Patient Card” feature and a whole new world of powerful collaboration awaits. Users can use Foxo to create patient cards, sending out referrals, or handovers across a searchable network or as a way of creating notes as reminders to yourself. Using the Patient Card feature has made multi-disciplinary team care easier than ever before.


What are the requirements to run Foxo?

Foxo is compatible with a majority of mobile devices, and modern desktop browsers. The mobile app supports latest versions of Android and iOS. The desktop platform supports the latest versions of ChromeOS, Edge, Safari, and Firefox and Internet Explorer 11 and above.


Where can I find help on using Foxo?

We’ve made Foxo easy to use. 

Live support is available in the app – just search Contacts for “Foxo Help” and send us a message.  Alternatively, navigate to the “Help” section within the Foxo app where we’ve provided a range of tips on getting you started. 

You can review our help centre at Foxo.com/help

If you’d prefer to email us, reach out to us at hello@foxo.com.