CASE STUDY
Sydney Adventist Hospital
San Radiology & Nuclear Medicine
Diagnostic Imaging Provider
San Radiology & Nuclear Medicine (SRNM) is a comprehensive diagnostic, nuclear and interventional radiology service located onsite at the Sydney Adventist Hospital in Wahroonga, NSW, performing more than 91,000 examinations a year.
Vertical: Private Radiology
Key Takeaways
- Increased outpatient daily MRI appointment utilisation by average 9% in only 4 weeks
- Increased total daily MRI appointment utilisation by average 12% in only 4 weeks
- Streamlined MRI booking process via Foxo’s Case Management workflow
- Created a seamless and patient-centric workflow with immediate and secure booking slot for patient.
Customer Challenges
- Unknown volume of MRI outpatient booking requests via phone
- Disjointed nature of MRI booking process
- Bottlenecks and inefficiencies in managing patient appointments for MRI scans
- Extended wait times to make an appointment, missed appointment slots and overall dissatisfaction among patients and referrers
Solution
San Radiology & Nuclear Medicine faced the challenge of managing the high volume of MRI booking requests efficiently. Prior to implementing Foxo's Case Management workflow, they were experiencing bottlenecks and inefficiencies in providing and managing patient appointments for MRI scans. The disjointed nature of the process often led to extended wait times to make an appointment and overall dissatisfaction among patients and referrers.
With a strong commitment to delivering exceptional patient care, MRI safety and improving the patient experience, San Radiology sought to enhance their MRI booking process by implementing Foxo’s Case Management workflow. This innovative solution empowered their team to revolutionise how they handled patient appointments.
The Case Management workflow allowed the general secretary team to instantly provide patients with an MRI booking as soon as they made a request. The general secretary team swiftly creates a Case for the MRI team with all the necessary patient information upon receipt of the information. The MRI team can seamlessly claim the Case and review the appointment request for MRI safety, and, if additional information is required, contact the patient directly, all while keeping the appointment slot reserved.
Within just four weeks of implementing Foxo's Case Management workflow, San Radiology experienced a remarkable 13% and 6% growth in their MRI outpatient appointments on the previous 2 months respectively, which dramatically improved capacity utilisation.
Indirectly, the new workflow also reduced simple outpatient MRI bookings workload for the MRI bookings team which enabled them to prioritise complex bookings, inpatient bookings and device follow up.
Within just four weeks of implementing Foxo's Case Management workflow, San Radiology experienced a remarkable 17% and 7% growth in their total MRI appointments on the previous 2 months respectively, which dramatically improved capacity utilisation.
In addition, there were no patients turned away during the first 4 weeks of implementation due to being unsafe for MRI. This demonstrates that the cross checking of bookings through Foxo’s Case Management workflow maintained a high level of MRI safety screening and optimised capacity utilisation.
This streamlined workflow not only accelerated the booking process but also enhanced patient and referrer satisfaction by providing them with quicker access to essential MRI services.
Use cases
- Fast and streamlined MRI appointment bookings for patients with minimal waiting time and immediate booking slot
- Swift MRI safety review by MRI team
- Secure and compliant patient-centric communication within the department
Benefits
- High quality MRI safety
- Increased MRI activity and revenue
- Enhanced patient experience, improved patient care
- Efficient and patient-centric approach by offering fast, hassle-free access to MRI services
- Reduced administrative workload for internal teams
- Streamlined communication workflow ensuring coordination of seamless patient care