Secure Communication between Pharmacies & Healthcare Providers 
powered by Foxo 

Foxo enables secure, two-way communication between community pharmacies and your clinic - fast and compliant. 

See How
 

What is Foxo? 

Foxo is an Australian-owned secure communication and collaboration platform designed to connect healthcare providers. It ensures patient information is handled safely and in compliance with Australian privacy regulations.

Foxo's Privacy Statement

Secure Link Delivered to your Inbox

As a GP, practice staff, or healthcare practitioner, you can now receive secure messages including consultation notes and referrals from community pharmacies - without any app installation or account setup.

Unlike other systems, Foxo keeps sensitive patient information protected until you securely access it. Instead of sending documents via email, you’ll receive an email notification with a secure link to view the message and respond if needed. The notification will be sent to your registered email in Health Direct's Service Finder.  

secure icon_lock (1)

Compliant

End-to-end encrypted and compliant with Australian Privacy Regulations

2-way Communication

Two-way messaging for seamless communication and collaboration

No Setup

No account setup, no istall of another app. Just a secure link to your inbox

How it Works:

Steps to Read & Respond

Step 1

 

1. Notification Email

When a pharmacy sends you a secure message, you will receive an email notification with a Read and Respond button. Click the button to proceed.

Note: This will be sent to the email address that is registered in the HealthDirect's Service Finder.

Medadvisor email to GP-2
MA OTP-1
Step 2

 

2. Verify Your Identify with a Secure Passcode

After clicking "Read and Respond", a secure browser window will open for you to continue.

Please enter your name and click Next. The email will be prefilled and locked for security. 

A 6-digit code will be emailed to you. 

Step 3

 

 

3. Enter Secure Code

Your 6-digit code will arrive within 1 minute.

Enter the code into the window to securely access your message. 

 

Medadvisor OTP 2-3
Medadvisor chat window
Step 4

 

4. Read and Respond

You can now read and download the document to import into your PMS. You also have the option to respond to the pharmacy if necessary. Foxo enables seamless, two-way messaging.

You don’t need to keep the window open. If you receive a response from the pharmacy, you will receive an email notification with the secure link that takes you straight back to the chat window.