Key Takeaways
- Needed a light-touch and compliant communication platform to support new after-hours telehealth services
- Foxo enables seamless transfer of patient summary and billing information from the after-hour consult service into the daytime practice for inclusion into the Practice Management System (PMS)
- Cost-effective, secure and light-touch telehealth alternative
- Incremental rollout following a Product Champion approach with the goal to expand to all 70+ clinics.
Customer Challenges
- Lack of compliant communication tool to securely transfer patient consultation summaries and payment information from after-hours service to daytime GP practice
- Need for a cost-effective and light-touch alternative to comprehensive telehealth system
Solution
Partnered Health Medical Centres, a leading healthcare provider, primarily conducts their new after-hours consultations over the phone. While efficient, they lacked a secure and effective means to transmit patient summaries and billing information to the regular daytime GP practice, requiring a compliant and cost-effective solution to address this communication gap.
Recognising this need, Partnered Health implemented Foxo as their secure collaboration platform. Foxo provides a light-touch solution for their after-hours telehealth services ensuring compliance and improved patient care through a seamless communication workflow.
Foxo enables secure transmission of patient summary notes and billing information between the after-hours telehealth consultations and the regular daytime GP practice ensuring compliance with privacy regulations and maintaining the confidentiality and integrity of sensitive patient data. Besides compliance and security, Foxo, and specifically its unique case-driven workflow, facilitates efficient communication between telehealth service and local clinics allowing for smooth information exchange and enhancing overall patient care.
Use cases
- Enables compliant and efficient collaboration infrastructure between telehealth GP and the bricks and mortar daytime practice
- Secure transfer of patient summary notes and billing information from telehealth GP to local clinic
- Clinical and administrative collaboration between telehealth service and daytime clinic
Benefits
- Enhanced security ensuring compliance with privacy regulations
- Streamlined communication workflow ensuring coordination of seamless patient care
- Efficient and timely communication between after-hours service and daytime practice