Gold Coast Health and Foxo Forge Path in Healthcare with Broad Access Unified Communications

Gold Coast Health and Foxo launch digitally enabled Rapid Access Service for General Medicine (G-RAS) as part of a deep strategic partnership to transform care through Unified Communication.

Gold Coast, [1^st May 2024] – Gold Coast Health and Foxo have formed a strategic partnership aimed at enhancing patient care through the co-design of advanced, secure and unified communications for improved patient journey and Emergency Department (ED) avoidance. This collaboration leverages both organisations’ strengths in digital health transformation and health ecosystem connectivity by introducing novel workflows and improved healthcare service delivery with access across multiple departments.

Innovating Patient Access and ED Avoidance

The partnership initially focused on reducing representations to Gold Coast Health EDs through the introduction of the Hospital’s General Medicine – Rapid Access Services (G-RAS). Through a simple take-home QR code, known chronic patients can engage the Service through secure two-way messaging, file sharing, and voice or video calls directly with roles within the department. The initiative aims to intervene swiftly before conditions worsen, averting emergency department (ED) visits and hospitalisations by providing an efficient alternative for ongoing patient management.

Unified Communications: Transforming the Healthcare Ecosystem

At the heart of this partnership is an industry shifting concept – unified communications. It’s a framework that enables seamless and secure interaction among healthcare professionals and support staff, through to their patients, referrers, and external providers, within the one unified ecosystem. Foxo's market-leading platform forms a connection layer, bridging patient engagements with GCH's electronic medical record and Microsoft Teams. The result? A highly effective and low-friction patient journey. Additionally, the workflows are proven to significantly reduce response times and ensure vital patient information is always accessible, setting a new benchmark for easy access connected healthcare.

Almost 70 per cent of the Australian healthcare workforce functions outside of the hospital environment and having a seamless, secure path of communication between these workforces and the hospital workforce is critical.

"Our partnership with Gold Coast Health represents a pivotal moment in healthcare communication. Empowering the broader community of providers and patients is critical to operational efficiencies and patient outcomes. This collaboration is not just about technology; it’s about reshaping the future of patient care, making it more accessible and effective for everyone involved.” - Luke Fletcher, CEO and Co-founder, Foxo

“Our work with Foxo highlights our ongoing dedication to innovation, improving patient outcomes, and ongoing operational excellence. Through the integration of Foxo's comprehensive communication platform, our health service stands at the forefront of modern healthcare delivery and accessibility. Our focus on improved patient access and reducing Emergency Department visits underscores our commitment to elevating healthcare outcomes." - Sandip Kumar, Executive Director, Strategy, Transformation and Major Capital, Gold Coast Health.

About Gold Coast Health

Gold Coast Health delivers a broad range of secondary and tertiary health services to more than 665,500 people living in the Gold Coast region. The health service has more than 20 facilities, including three hospitals: Gold Coast University Hospital, Robina Hospital and Varsity Lakes Day Hospital.

Gold Coast Health is a leading institution in the digital transformation of healthcare and stands at the forefront of digital health innovation, committed to using technology to enhance patient outcomes and healthcare efficiency.

About Foxo

Foxo is a leading provider of healthcare communication and collaboration solutions. The company is dedicated to improving healthcare operations and enhancing patient care, significantly contributing to the evolution of healthcare services.