Cases- Applying Labels

Learn how to group Cases by using Labels

What you'll learn:

  • How to manage, group, and search Cases

We have added the ability to apply 'Labels' to your Team's Cases. This lets you and your Team members group and search for specific Cases.

Quick 'How to' guide:



Step by Step:

Applying or Creating a Label is easy and can be done in two places.

1. From your Team as a new Case comes in:

2. When viewing the Case (at the top):


Once you have created and applied a Label, you can then use the Case filter:

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