Foxo Help Centre

Using Foxo

Foxo Desktop App

To avoid missing important messages and notifications, move Foxo out of your browser and into a desktop app. Visit app.foxo.com 2. Using Chrome or...

Genie

Genie Integration

Coming soon! For real-time support, please search “Foxo Help” in your contacts or email hello@foxo.com

Clario

Clario Integration Setup

Coming soon! For real-time support, please search “Foxo Help” in your contacts or email hello@foxo.com

Medical Director

Medical Director

Moving Patient Data from Medical Director to Foxo is just a few clicks away. We’ve outlined the process below. If you experience any issues, please...

Using Foxo

What version of Foxo am I using?

Check your version To check what version of Foxo you’re running, please select the platform you’re using: Desktop Mobile   Desktop 1. On the desktop,...

Privacy and Security

Enabling Cookies

Internet Explorer, Mozilla Firefox, Safari, or Chrome To use Foxo, you’ll need Cookies enabled. To do so, please follow the steps outlined below....

Notifications

iOS Notifications

Enabling notifications is an important step to ensure you don’t miss incoming patients or important messages. Follow these quick steps to enable...

Privacy and Security

Your data and patient information

As doctors, we take this seriously Securely managing and transmitting information and patient data is our priority. Whether it’s sending messages,...

Karisma

Karisma 4.0 – Integration Setup

Moving Patient data from Karisma 4 to Foxo is just a few clicks away. We’ve outlined the process below. Let’s get started. On your desktop, log in to...

Karisma

Karisma 3.0 – Integration Setup

Moving Patient data from Karisma 3 to Foxo is just a few clicks away. We’ve outlined the process below. Let’s get started. On your desktop, log in to...

Karisma

Karisma 3.0 – IT Administrator’s Guide

This video is for Karisma IT Administrators setting up the Karisma to Foxo integration for their users. If you are a doctor wanting to setup the...

Karisma

Karisma 4.0 – IT Administrator’s Guide

This video is for Karisma IT Administrators setting up the Karisma to Fpxp integration for their users. If you are a doctor wanting to setup the...

Privacy and Security, Profile Management

Account Locked

I have registered my account and logged in but can’t send any messages, referrals or handovers   Foxo is designed for AHPRA registered medical...

Notifications

Desktop Notifications

How do I manage desktop notifications? Users will receive a pop-up notification when logging in to a new browser asking them to allow or block...

Messaging

Messages Locked

I can’t message a contact when I try to send a Single message Foxo has a lock feature to respect the privacy of its users. You can identify the...

Privacy and Security

How do I keep my account and device secure?

Overview Keep your mobile device secure, use a passcode Select a strong account password Never divulge your password to anyone   Steps to secure your...

Profile Management

How do I change my Profile information?

Overview The Profile section allows you to update your professional details including AHPRA details, Profession and About fields Add Practice...

Messaging

Messaging (Single & Group)

Overview The Message feature allows communication with other health professionals either in a Single or Group environment Notifications (desktop and...

Contacts, Messaging

How do I find and manage Contacts?

Overview Create new contacts by searching all users on the Foxo network Find new contacts by searching by Name, Hospital/Clinic name, or by Specialty...

Patient Card

How do I create and use the Patient Card?

Overview The Patient Card creates a rich contextual means of managing communication about a patient. Create Patient Cards as a way of generating...

Patient Card

How do I Refer or Handover a patient?

Overview Refer and Handover patients on desktop (app.foxo.com) or using the mobile app (iOS and Android) There are some key differences between...

Patient Card

Patient Card Permissions

Overview Manage who has access to patient cards   Messages and Patient Cards: When sharing a patient card to a message or group message, all members...

Patient Card

How do I use and manage Tags?

Overview Tags allow you to organise and filters for Patient Cards. This to streamlines workflows Patient Cards are automatically assigned to one of...

Patient Card

Archiving, Removing, Restoring Patient Cards

Overview Foxo allows you to Archive and Restore patient cards Archiving a patient card will remove the patient from your Patients list An Archived...

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